Return Policy | Fluffy Fur PH
Return & Refund Policy
At Fluffy Fur PH, we craft our Barkin’ Bites freeze-dried treats from 100% real meat to ensure the highest quality for your pets. If an item arrives damaged, defective, or incorrect, we are here to make it right.
7-Day Local Redress Policy
In compliance with Philippine consumer protection laws, you have 7 days from the date of delivery to request a return, replacement, or refund if your order is:
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Defective or Damaged: The product jar is broken, unsealed, or contaminated upon arrival.
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Incorrect Item: You received a different protein or product variety than what you ordered.
Important Exceptions for Pet Safety
Because our products are consumable food items, we enforce strict health guidelines:
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No Change of Mind: Under Department of Trade and Industry (DTI) guidelines, returns or exchanges due to a sudden "change of mind" are not covered and will not be accepted once a sale is finalised.
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Sealed Condition: For safety and hygiene reasons, returns are only accepted if the product jar remains unopened, un-tampered, and in its original retail packaging. We cannot accept returns on items that have been partially consumed by your pet.
How to Request a Return
To resolve an issue quickly from our Cebu hub, please follow our internal redress steps:
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Take Photos/Videos: Snap a clear photo or record an unboxing video showing the defect or the incorrect item.
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Contact Our Team: Send your proof of purchase along with the media files to us via our Contact Us page or our official social channels within 7 days of delivery.
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Review & Action: Our team in Cebu will review your claim within 48 hours. If approved, we will arrange for a replacement jar to be shipped out or process a refund back to your original payment method (GCash or QR PH) at zero extra return-shipping cost to you.
